SECURITY AND PRIVACY FEATURES

Built-in smart security and privacy features and data protection measures

In order to ensure maximum safety and privacy of the Heroes Nearby mobile app and Helpdrome platform users, we have built a number of measures and features into the platform. We also do everything in our power to protect and secure data in the system.

Hiding the exact location

In order to protect the help seeker’s privacy, Real-time tracking and location of an alert are not public. From the start, until they confirm their arrival, Heroes can only see their distance to the alert location. Precise alert location is available only to Heroes that have responded to the alert. Upon responding to an alert, the system automatically turns on real-time tracking and gathers all necessary data about the responding Hero (location, responding time, confirmation of arrival).

Hero safety is ensured also by hiding the exact location of the Hero from the public – only a provisional location of the nearby Heroes is shown on the nearby Heroes map. The precise Hero location is shown to the person in distress only at the moment when the Hero responds to the alert.

Choice as a type of protection

The person sending an alert can choose to invite all nearby Heroes, only Heroes verified by certain organizations or only Private Heroes. The app allows seeking help on a more private level – the option to alert only Private Heroes (like friends, family, teachers).

The person sending the call for help can determine how many helpers he wants to appear at the scene. When the desired number of helpers answers the call, the others are told that they no longer need to come.

Verification, prevention, fake calls and more

Hero identification – the organizations have to verify their Heroes in the system. Individual Heroes have to undergo an identification check and provide a personal identity document.

Within the Heroes Nearby Global model, the responded Hero does not know if other invited Heroes and how many Heroes responded to an alert. By hiding this information from responding heroes the app prevents a series of unpredictable situations. For example, this prevents ill intentions of individuals whose goal may be to be alone with the person in distress.

The system has embedded a 3 fake calls rule. After the system receives a tip regarding a fake call, the user is warned and notified, and in case of repetition, the user is erased from the system.

A Hero is not obligated to answer an alert. He/she can decide when and how to respond (choose the level of involvement).

Privacy and GDPR compliance

The Heroes Nearby uses the most advanced systems and protocols for data management.

GDPR compliance

The Heroes Nearby mobile application follows the GDPR requirements requested by Google Play and Apple App Store. Besides the basic GDPR requirements requested by app stores, the team has added GDPR consents within the application so the user is fully aware of personal data usage.

All personal information entry is voluntary

It is important to note that the entire Heroes Nearby ecosystem is fully functional and can be used without entering any personal information (except the user's email address), which means that all personal information entry is voluntary.

Smart management of user location data

When the user has not activated the call for help, the system only occasionally takes the user's location for the purpose of faster action in case of activation. The system then remembers only the last location of the user and doesn't save the user's movement data. The only case when user tracking is enabled is when the user activates the help call himself or answers to a call for help as a Hero.

Data security and protection

We take data security seriously. Here are some of the measures and technical solutions we use for data security and protection.

Dispersive smart data security system

We use a multi-cloud system that allows data to be used in parallel from multiple cloud solutions thus gaining on data security.

Cloud firewall

A network-based firewall that places a barrier between servers and other machines on the network to protect them from external attacks.

Proven secure infrastructure

We select only software solutions and platforms from reputable companies that have proven high technical security standards in the field of data protection

Transport Layer Security (TLS)

TLS/SSL certificate for establishing authenticated and encrypted communications between the client and server sides.

FOR CITIES AND ORGANIZATIONS

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FOR FAMILIES AND INDIVIDUALS

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Your best support in all situations where you need help.

“The activities of this project it was the acts that make all the difference.”

Sanja Barić, University of Rijeka, Vice-Rector for Studies and Students

“Heroes Nearby has the potential to help a lots of people in need at the touch of a button.”

Paul Bradbury, award-winning journalist. Owner and Editor of Total Croatia News

“It’s an excellent tool to develop self-awareness, to be proactive and preventive in everyday life. There is a lot of good will behind this project.”

Kristian Družeta, personal safety expert, Director and Head Instructor of the International Krav Maga Federation (IKMF), Croatia

Be a Hero!

Protect your kids, family, friends and neighbors and help them when they need it most! By joining the Heroes Nearby Community, you have the opportunity to become somebody’s Real Life Hero in an efficient, simple way.

Whether you possess special skills or just have a good heart, you can make your city a better and safer place to live, a place where people help and care for each other.